Ensure the connected USB port works properly and the hard drive/SSD and connector are plugged in and secured. Test the device with other USB ports if the power light is still off. If the LED lights up, but the system does not detect the drive, refer to Scenario 2. If the problem occurs through other working USB ports, please contact our customer service via  tech@icydock.com.

Note: Please be sure to use the USB cable that comes with ICY DOCK. If you have the same specification cable, you can replace it to see if the problem is solved.

Please confirm the drive and the connected USB port are in working condition. Make sure to connect the M.2 NVMe/SATA SSD or 2.5" SATA SSD/HDD with the EZ-Adapter first using the included USB cable and then plug the USB connector into the computer system (connect the USB port before the drive may cause the system not recognize the drive). If the problem persists, please refer to Scenario 3.

Note: If the situation permits, we strongly recommend get your USB drivers updated, connect the device to different USB ports on the system, or replace the USB cable with the same specification to see if the connection problem is solved.

It may be because the new hard drive/SSD has not been formatted yet, or other drives have used the selected drive letter. Please go to Windows disk management to check whether the partition of the installed drive's partition is listed (refer to the tutorial for more info). After hard drive/SSD formatting or changing the code, you should able to see the drive. If the problem still exists, please refer to Scenario 4

Note: If you have another hard drive/SSD with the same specifications on hand, we suggest replacing the current drive with it and see if the problem is solved.

Due to the difference in power consumption between different USB specification ports, if the drive you are using requires more power than the USB port can provide, it may not be detected by the system. This situation generally occurs in the USB 2.0 port because its power supply is up to 2.5W. When the current drive exceeds 2.5W, the system will not detect it or may cause unstable transmission. If this problem occurs, we recommend using a USB 3.2 Gen 1 (also known as USB 3.0 or USB 3.1 Gen 1) port or a hard drive with a lower power consumption drive.

Note: For some high-capacity hard drives with higher power consumption than USB 3.2 Gen 1 4.5W, we recommend to purchase a Y cable to provide sufficient power through two USB ports.

USB 3.2 Gen 1 Type A to C Y cable